Refund and Cancellation Policy

This policy explains your cancellation rights and how refunds work. It applies to subscriptions bought directly from us at voiceora.io. Nothing here reduces your statutory rights.

If you subscribed through the Apple App Store, your purchase is with Apple and Apple's refund process applies. Contact Apple directly.

1. Your 14-day right to cancel (consumers)

If you are a consumer — buying for purposes outside your trade, business, craft or profession — you have a legal right to cancel within 14 days of the day you subscribe, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

You keep this right. We do not ask you to give it up.

Starting immediately. Voiceora is supplied straight away so you can use it from the moment you subscribe. At checkout we ask you to confirm that you want access to begin immediately, during the 14-day period. That confirmation is what lets us switch your account on right away.

If you cancel within 14 days. You pay a proportionate amount for the part of the month you actually had access to, and we refund the rest. So if you cancel on day 7 of a £19 month, you would be refunded roughly £15.

In practice, if you cancel in the first 14 days and you have barely used the service, just tell us — we would rather refund you in full and part on good terms than argue over a few pounds.

How to cancel within 14 days. Email support@voiceora.io, or use the model cancellation form. Any clear statement is enough. You do not need to give a reason. We will refund you within 14 days of being told, using the same payment method you used.

2. Cancelling an ongoing subscription

You can cancel at any time from Account Settings → Manage Subscription, which opens the Stripe customer portal. Cancellation takes effect at the end of your current billing period.

You keep full access until the end of the period you have paid for.
We do not charge a cancellation fee.
We do not pro-rate refunds for the remainder of a billing period cancelled part-way through, except where the law requires it or where section 3 applies.

You can also cancel by emailing support@voiceora.io. We will not make you call anyone, sit through a retention offer, or complete more steps than it took to subscribe.

3. Refunds where something has gone wrong

Under the Consumer Rights Act 2015, digital content and services must be of satisfactory quality, fit for purpose, and as described. If Voiceora does not meet that standard, you are entitled to a repair, replacement, or a price reduction — up to a full refund — depending on the circumstances.

In practice, we will refund you if:

the service was materially unavailable for a significant part of your billing period;
a fault prevented you from using a feature your plan includes, and we could not fix it in reasonable time;
you were charged after cancelling, or charged the wrong amount;
you were charged twice for the same period.

Email support@voiceora.io with your account email and what happened. We aim to resolve refund requests within 5 working days and will always respond within 30 days.

4. What we do not normally refund

Unused generations or allowance in a billing period you have used.
Dissatisfaction with the quality of AI-generated drafts, where the service otherwise worked as described. Outputs are drafts requiring your review — see our Terms of Service. If output quality is genuinely not as described, section 3 applies.
Periods already served before cancellation.

We may still offer a goodwill refund. Asking costs nothing.

Refund and Cancellation Policy

1. Your 14-day right to cancel (consumers)

2. Cancelling an ongoing subscription

3. Refunds where something has gone wrong

4. What we do not normally refund

5. Price changes

6. Failed payments

7. If we end your subscription

8. Contact