Terms of Service
Last updated: 2026-08-12Version 1.0
These terms are a contract between you and GravitonForge Technologies Ltd (company number 16734183, registered in England and Wales, registered office 12 Primrose Gardens, Auckley, Doncaster, England, DN9 3RR) — "we", "us", "our" — for your use of Voiceora.
By creating an account you agree to these terms. Please read them. They are written to be understood, not to hide things from you.
Nothing in these terms reduces your statutory rights as a consumer. If any part of these terms conflicts with your legal rights, your legal rights win.
1. What Voiceora does
Voiceora takes content you provide and uses AI language models to produce drafts formatted for social platforms and email, written in a brand voice you configure.
Voiceora produces drafts. Outputs are generated automatically. They can be factually wrong, can misread images, and are not guaranteed to be original or free of other people's rights. You are responsible for reviewing and editing anything before you publish or rely on it. Voiceora is not a substitute for professional advice of any kind.
2. Who can use it
You must be 18 or over and able to enter a contract. Voiceora is not for children.
You may use Voiceora as an individual, or on behalf of a business. If you are acting for a business, you confirm you have authority to bind that business, and the consumer-specific rights in these terms (sections 6 and 10) do not apply to you.
3. Your account
Keep your login details secure and do not share them. You are responsible for activity on your account. Tell us at support@voiceora.io if you think someone else has access.
One person per account. Do not create multiple accounts to get round plan limits or free allowances.
4. Plans, payment and renewal
Plans and prices are shown on our pricing page. Prices for consumers are shown inclusive of VAT. The total you will pay is shown before you confirm.
Billing. Subscriptions are billed in advance, monthly, on the date you subscribe. Payment is taken by Stripe. We do not store your full card details.
Automatic renewal. Your subscription renews automatically each month at the then-current price until you cancel. You can cancel at any time — see section 7.
Price changes. We will give you at least 30 days' notice by email before a price change applies to you. You can cancel before it takes effect. We will never change the price of a period you have already paid for.
Failed payments. If a payment fails we will tell you and retry. If it stays unpaid we may suspend access. We will not delete your content for non-payment without notice and a reasonable chance to pay or export.
Free plan content. On the free plan, content you create is locked to read-only 30 days after it is created, and deleted 90 days after it is created. We email you before deletion. While content is locked you can still view and export it, and upgrading to a paid plan unlocks it immediately. On paid plans your content is kept for as long as your account is open.
Usage limits. Each plan includes a monthly allowance, shown on the pricing page. One generation counts as one use regardless of how many output formats it produces. Rate limits also apply to protect the service from abuse.
5. Free tier and trials
If we offer a free tier or trial, we may change or withdraw it at any time. Where a trial converts to a paid subscription, we will tell you clearly before you sign up and before the first charge.
6. Your 14-day right to cancel (consumers only)
If you are a consumer you have a legal right to cancel within 14 days of subscribing, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. You keep that right — we do not ask you to give it up.
At checkout we ask you to confirm that you want access to begin immediately. If you then cancel within 14 days, you pay a proportionate amount for the part of the period you actually had access to, and we refund the rest.
Full detail, and the model cancellation form, are in our Refund and Cancellation Policy.
7. Cancelling
Cancel any time from Account Settings → Manage Subscription, or by emailing support@voiceora.io. Cancellation takes effect at the end of the billing period you have paid for, and you keep access until then.
We will not require you to telephone anyone, and cancelling will never take more steps than subscribing did.
8. Your content
You keep ownership of everything you submit. We claim no ownership of your content.
You give us a limited licence. You grant us a non-exclusive, worldwide, royalty-free licence to host, store, copy, transmit and process your content solely to provide the service to you — including sending it to our AI providers to generate outputs, and to our hosting and storage providers. This licence ends when you delete the content or your account, except for backups on our normal cycle.
We do not train AI models on your content, and neither do our providers. Their published policies confirm this, and we keep prompt logging switched off on our AI routing account. Our inference provider may retain inputs and outputs briefly for debugging.
You promise that:
- you own your content or have the right to use it;
- your content does not infringe anyone's copyright, trade mark or other rights;
- where your content shows or identifies other people — photographs, video, recordings, transcripts — you have their permission or another lawful basis;
- your content complies with our Acceptable Use Policy.
We do not review content before processing it. If your content breaches these promises and we suffer loss as a result, you are responsible for that loss — but only to the extent it was caused by your breach, and we will always tell you promptly and let you take part in dealing with it.
9. Outputs
As between you and us, outputs are yours. We assign to you whatever rights we have in the drafts Voiceora produces for you, and you can use them commercially.
Two honest limits on that:
- AI outputs may not attract copyright. Purely machine-generated material may not be protected in the UK or elsewhere. We cannot give you rights that do not exist.
- Outputs are not guaranteed unique. Another user giving similar inputs may receive similar outputs. We do not warrant that an output is original or that using it will not infringe someone else's rights. That is why review before publication matters.
Editorial responsibility is yours. You decide what to publish, where, and under whose name. You are responsible for complying with the rules of any platform you publish to, including its rules on AI-generated content and disclosure.
10. Our responsibility to you
What we are always responsible for. Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot be excluded by law.
Consumers. Under the Consumer Rights Act 2015, the service must be supplied with reasonable care and skill, and any digital content must be of satisfactory quality, fit for purpose and as described. If we fail to meet those standards you are entitled to a remedy — see our Refund and Cancellation Policy. We are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or failing to use reasonable care and skill. We are not responsible for loss or damage that was not foreseeable at the time the contract was made.
We are not responsible for:
- the accuracy, quality or originality of AI-generated drafts, or any consequence of publishing them without review;
- content you or others create using the service;
- decisions you take based on outputs;
- the acts, outages or policy changes of third-party platforms you publish to.
Business users. If you use Voiceora for business purposes, we exclude liability for loss of profit, loss of business, business interruption, or loss of business opportunity, and our total liability to you in any 12-month period is limited to the amount you paid us in that period.
11. Availability
We work to keep Voiceora available and reliable, but we do not guarantee uninterrupted service. We may carry out maintenance, and will try to do it at quiet times and give notice where we reasonably can.
We may change, improve or remove features. If we make a change that materially reduces what your plan provides, we will tell you at least 30 days beforehand and you may cancel and receive a refund of any unused paid period.
12. Suspending or ending your account
We may suspend or end your account if you seriously or repeatedly breach these terms or the Acceptable Use Policy, if we are required to by law, or if you do not pay.
Where practical we will warn you first and give you a chance to put things right. Where the breach is serious — in particular child sexual abuse material, terrorism, or a credible threat to life — we will act immediately and without notice, and will report it to the authorities.
If we end your account for a reason other than a deliberate serious breach by you, we will refund the unused part of your current billing period.
You can close your account at any time from Account Settings. This deletes your account, your stored content and files, and cancels your subscription. Export anything you want to keep first — we cannot recover it afterwards.
13. Your data
How we handle personal data is set out in our Privacy Policy, and the providers we use are listed at /subprocessors.
Where your content contains personal data about other people, you are the controller of that data and we process it on your instructions. Business customers who need a data processing agreement can request one at support@voiceora.io.
14. If you bought through the App Store
If you subscribed via Apple, your purchase contract is with Apple and Apple's terms and refund process apply to payment and cancellation. These terms still govern your use of the service itself. Apple is not responsible for Voiceora, and Apple is not a party to these terms other than as a third party that may enforce them against you.
15. Changes to these terms
We may update these terms. If a change materially affects your rights we will give you at least 30 days' notice by email before it takes effect, and you may cancel before then if you do not accept it. Minor changes — corrections, clarifications, updated contact details — take effect when published.
16. Complaints
Please tell us if something has gone wrong: support@voiceora.io. Our Complaints Policy sets out what happens next and how long we take. You can also complain to the Information Commissioner's Office about data protection matters at any time.
17. Law and courts
These terms are governed by English law.
If you are a consumer, you can bring proceedings in the courts of England and Wales, or in the country where you live. If you are a business, the courts of England and Wales have exclusive jurisdiction.
18. Other terms
- Transfer. You may not transfer your account or these terms to anyone else. We may transfer our rights and obligations to a buyer or successor of the business, and will tell you if we do. Your rights will not be reduced.
- Third parties. Nobody other than you and us has rights under these terms, except as stated in section 14.
- Severability. If a court finds part of these terms unenforceable, the rest continues to apply.
- Delay is not waiver. If we do not insist on something straight away, we can still do so later.
- Whole agreement. These terms, together with the Acceptable Use Policy, Privacy Policy, Cookie Policy and Refund and Cancellation Policy, form the agreement between us.
GravitonForge Technologies Ltd · Company number 16734183 · 12 Primrose Gardens, Auckley, Doncaster, England, DN9 3RR · support@voiceora.io